Mauro Jorge Ventura Almanza, Zomelí Francisco Valladares Rodríguez

DOI: 10.59427/rcli/2023/v23cs.1907-1915

The objective of the research was whether there is an incidence of soft skills in the collection of property tax in the Provincial Municipality of Huamanga, 2022. Hypothetical-deductive methodology, non-experimental, cross-sectional design, quantitative approach was used. The population of two hundred and twenty (220) named workers, the sample was chosen by convenience for having homogeneous characteristics in their functions, fifty-six (56) servers using non-probabilistic sampling. The methodology used was the survey, the questionnaire instrument that consisted of twelve (12) questions. A pilot test was carried out on twenty (20) selected servers to evaluate the validity and reliability of the instruments. Ordinal logistic regression was used for both general and specific hypotheses due to their characteristics. Consequently, it was discovered that the independent variable of soft skills significantly influenced 89.5% of variability in property tax collection. In conclusion, soft skills help increase property tax collection and improve the source of financing for specific resources to be used in projects that have a social impact. Property tax collection improves with the practice of soft skills.

Pág 1907-1915, 21 Sep