Carmen Rosa Rodríguez Caro ORCID: 0000-0002-7426-4215

Ana Isabel Correa Colonio ORCID: 0000-0001-6282-5516

Karen Yeralin Chunque Zamora ORCID: 0000-0002-0131-2597

Fredy Erick Bohorquez Cosi ORCID: 0000-0001-8817-8484

Jhon Harold Galindo Vilchez ORCID: 0000-0002-6118-2966

Camacho Arguedas Cedric Ismael ORCID: 0009-0005-1826-7138

DOI: 10.59427/rcli/2024/v24cs.1877-1896

The research compiles and analyzes the available data on how the use of Artificial Intelligence (AI), and Research and Communication Technologies, began to have relevance, especially in times of pandemic, where all of humanity had to adapt to the circumstances, Leaving digital illiteracy more and more aside, many of its uses were innovated, which have remained a permanent and necessary use, such as virtual conferences and study, business, work or social meetings via Zoom or Google meeting. , live or real-time calls via WhatsApp, among other ways of communication. The well-trained use of AI reaches the threshold, being of vital influence, for the effective, dynamic development of the social management of community programs in local governments.

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